Collaborating with SMEs who worked on previous resolutions Leverage different sources to identify resolution and provision to connect to the SMEs who contributed or worked in that resolution. Will sametime integration with intelliservice help??
Padmajaya Bhagavathiammal
about 3 years ago
in Product Triage
0
No Plans to Implement
Automating the creation of tickets from CareAR with required screenshots and issue details CareAR gives provision to take pictures/snapshots. Will be good to create a flow from that and update the ticket system with required details Agent Notes Au...
Padmajaya Bhagavathiammal
about 3 years ago
in Product Triage
0
Future Consideration
0
Future Consideration