Persist Conversation Data

Maintenance and Availability of Conversation data of every chatbot session

This is to provide the marketing/sales teams with more information on every prospect that can accelerate the lead qualification process.

This is to provide the concerned stakeholders a way to improve their customer engagement strategy.

Availability of conversation data of every chatbot session most importantly helps in improving the total value the application itself offers.

Ways to maintain conversation data (configurable):

• Upload processed conversation data to 3rd-party databases

• Build a section in the application for certain users to have access to the conversation data in an organized manner