Capture and display key usage metrics data from product

This is a must for building the Reporting & Analytics capability which all of our competitors possess

Types of metrics to be captured:

• User metrics - Total users, New users and Repeat users (D/W/M);

• Bot/Conversation metrics - #of sessions, avg session duration, #of flows/conversations, product goals (#of agent handovers, #of meetings scheduled, #of leads created, #of tickets created, #of insights actually used)

• Satisfaction metrics - Feedback for FAQ responses, Feedback for knowledge articles searched, Feedback for sessions

• Concurrency metrics - Concurrent users, Concurrent sessions