Chatbot: Sentiment detection

Auto-detection of negative customer sentiment and initiate chat transfer

Providing the right business message and enhancing the prospect experience, every time, at the very first engagement opportunity helps build trust, which ultimately boosts conversion rates.

A prospect interacting with the chatbot, upon landing on the website page, is that very first engagement opportunity.

So, building the capability to detect negative sentiment and to transfer the chat right away to an available marketing/sales executive can help build that trust and convey the right product messaging.