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Guided chat in areas where there wont be network connectivity

No description provided
Padmajaya Bhagavathiammal about 3 years ago in Product Triage 0 Future Consideration

Email based triggers

Email trigger (instead of text-based trigger) to trigger the various workflows created Capability to process email (keyword based + context-based) to capture the email intent Capability to trigger the appropriate flows which were earlier triggered...
Padmajaya Bhagavathiammal about 3 years ago in Conversational AI & Automate / IntelliLeads 0 Future Consideration

Intent Training Optimizer...

The idea is to reduce the number of phrases required to train the intent. The Intent Optimizer would analyse the strength of the phrases and let the user know if its a good match or not.. The analogy is on the lines of Password strength functionality
Guest almost 3 years ago in Conversational AI & Automate 0 Needs Clarification

Event-based chatbot popup

This can help in engaging with the users/customers/prospects at the right instants (for some back-end events pushing notifications) Chatbot can initiate a conversation when a prospect scrolls through the webpages for more than a specific period of...
Padmajaya Bhagavathiammal about 3 years ago in Conversational AI & Automate / IntelliLeads 0 Needs Clarification

Conversational Search

Search through chat in by asking certain questions
Padmajaya Bhagavathiammal over 2 years ago in  0 Future Consideration

Turn Management Intelligence

Turn management is a capability virtue of which the chatbot can handle digressions during an ongoing intent.
Guest almost 3 years ago in Conversational AI & Automate 0 Future Consideration

Collaborating with SMEs

Collaborating with SMEs who worked on previous resolutions Leverage different sources to identify resolution and provision to connect to the SMEs who contributed or worked in that resolution. Will sametime integration with intelliservice help??
Padmajaya Bhagavathiammal about 3 years ago in Product Triage 0 No Plans to Implement

Ticket creation/update from CareAR

Automating the creation of tickets from CareAR with required screenshots and issue details CareAR gives provision to take pictures/snapshots. Will be good to create a flow from that and update the ticket system with required details Agent Notes Au...
Padmajaya Bhagavathiammal about 3 years ago in Product Triage 0 Future Consideration

Support for images and videos

No description provided
Gopal Ratnam about 3 years ago in Cognitive Search 0 No Plans to Implement

Notify upcoming events

Chatbot: show the upcoming events in chatbot responses in a time-bound and configurable manner. This is to nudge the chatbot visitors to look up and register for upcoming events/webinars etc or to explore any new product/collateral recently introd...
Padmajaya Bhagavathiammal about 3 years ago in IntelliLeads 0 Future Consideration