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Collaborating with SMEs

Collaborating with SMEs who worked on previous resolutions Leverage different sources to identify resolution and provision to connect to the SMEs who contributed or worked in that resolution. Will sametime integration with intelliservice help??
Padmajaya Bhagavathiammal about 3 years ago in Product Triage 0 No Plans to Implement

Support for images and videos

No description provided
Gopal Ratnam about 3 years ago in Cognitive Search 0 No Plans to Implement

Chatbot: Capture Notes

Capture, Maintain and Refer Agent Notes for every visitor/user interaction This is to provide agents/sales and marketing executives an avenue to capture notes while interacting with a prospect/customer over call/chat to refer to those captured not...
Padmajaya Bhagavathiammal about 3 years ago in IntelliLeads 0 No Plans to Implement

IntelliService in Telecom (realtime metrics integration)

Triaging based on historical data and network current metrics for Telecom player
Padmajaya Bhagavathiammal about 3 years ago in Product Triage 0 No Plans to Implement

Widget based navigation for new users

No description provided
Padmajaya Bhagavathiammal about 3 years ago in Platform (IntelliX) 0 No Plans to Implement

Email Bot : Sending of emails for appropriate campaigns and processing of incoming emails to aid the lead engagement/qualification process.

Capability to compose emails and send them to the required accounts based on the campaign strategy Capability to process incoming emails and categorize them into positive/negative responses and perform automated follow-ups, referral handling, out ...
Padmajaya Bhagavathiammal about 3 years ago in IntelliLeads 0 No Plans to Implement

Autogenerate QnA from Docs

Generating questions from documents for more direct responses rather than search experience (similar to QnA maker of MS) Users can be provided with similar questions or direct answers to some of the queries leading to better service time. Better u...
Padmajaya Bhagavathiammal almost 3 years ago in Cognitive Search 0 No Plans to Implement

Persist Conversation Data

Maintenance and Availability of Conversation data of every chatbot session This is to provide the marketing/sales teams with more information on every prospect that can accelerate the lead qualification process. This is to provide the concerned st...
Sangeeta Pandey about 3 years ago in Conversational AI & Automate / IntelliLeads 0 No Plans to Implement