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API for Developers

Expose APIs to enable self-service (DIY)
Padmajaya Bhagavathiammal about 3 years ago in Cognitive Search / Conversational AI & Automate / IntelliLeads / Platform (IntelliX) / Product Triage / Ticket Insights 0 Shipped

IntelliService + CareAR

Provision to embed search and chatbot within CareAR app for self service enablement Also provision for IntelliService to embed CareAR for assisting agents
Padmajaya Bhagavathiammal about 3 years ago in Product Triage 0 Shipped

Auto-detection of visitor time zone and country code

To create leads in any type of database, country seems to be mandatory so auto-detection of timezone/location of the visitor will help. Since different sets of sales/marketing executives/agents will be configured for different geos but same produc...
Padmajaya Bhagavathiammal about 3 years ago in IntelliLeads 0 Shipped

Capture and display key usage metrics data from product

This is a must for building the Reporting & Analytics capability which all of our competitors possess Types of metrics to be captured: User metrics - Total users, New users and Repeat users (D/W/M); Bot/Conversation metrics - #of sessions, avg...
Padmajaya Bhagavathiammal about 3 years ago in IntelliLeads / Platform (IntelliX) 0 Shipped

Scheduling Meeting Rules

This feature gives the sales/marketing teams more opportunities to engage with and convert leads as per their availability. Also, most of the competitor virtual assistant agents provide this feature to increase lead engagement opportunities. Curre...
Sangeeta Pandey about 3 years ago in IntelliLeads 1 Shipped

Trial Readiness

Trial Set up and base demo data packs for trial on cloud Place intelliservice on market place of HCL NOW and other market place
Padmajaya Bhagavathiammal about 3 years ago in Platform (IntelliX) 0 Shipped

Integration with marketing databases to upload and extract lead details

Integration with marketing databases such as MSD CRM DB, Unica DB and other 3rd party DBs is a must for adding value to the existing lead capturing, qualification and engagement processes. The following fields seem to be mandatory to create leads ...
Padmajaya Bhagavathiammal about 3 years ago in IntelliLeads 1 Shipped

Descriptive Analytics on the conversations

Provisions to analyze across conversations and provide insights from that. Analyze the user behavior - which data has been requested more, which segment of customers, how many repeat customers, serious customers.
Padmajaya Bhagavathiammal about 3 years ago in Conversational AI & Automate / IntelliLeads 1 Shipped